Support customer calls with intelligence from anywhere.
Founded by entrepreneurs , Global connect solution is a place where business people hire highly skilled, affordable online contractors in the Philippines. Global connect solution supports responsible outsourcing practices that improve the lives of all parties.
TEAM
“Our team of Executives have a successful track record of building, running and optimizing Business Process Outsourcing for the Global Fortune 500.”
LET’S MEET
“We’re a small and very enthusiastic team. We’re looking forward to meeting you and helping you brought your campaign to the highest level , develop solutions – and bring you satisfaction! So what are you waiting for, let’s meet“
Facilities
- Brand new computer sets.
- USB Headsets with noise suppression.
- Dedicated internet lines and back up lines for continuous flow of communication and data.
- Predictive Dialer.
- Full air-conditioned and well-lit home center.
- Power Generator
Our Values
INTEGRITY – Putting integrity at the helm has always been this important due to the fact this is our credibility.
RESPECT – Everyone should be free from interference, intimidation or disparagement in the work place.
COMMITMENT – We utmost value our client’s targets and goals which is why we always make sure that we meet our commitments on time.
EXCELLENCE – Endeavour excellence in everything we do with extensive efforts and unstoppable innovative actions, we make sure that we set our scales to superb standards.
Sarah May Lugande
CEO
Sarah has a highly successful track record on start up and turnaround situations in the BPO, Call Center, Online Education, and IT Industry. Background includes 9+ years of experience in all phases of Management, Operations Training, Quality Assurance, Customer Satisfaction-Engagement-Retention, Sales, and Project Management. Strengths include but not limited to operations/program management, optimizing productivity, client relations, leadership and development, performance management, organization building skills, strategic business transformation, and large scale project implementation to exceed goals of all stakeholders with a consistent focus on process improvement. Sarah, finished Bachelor’s of Science and Criminology at University of Mindanao.
Pamela Rosalejos
OPERATION MANAGER
Pam is a self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. An energetic call center agent with over 5 years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. Pam finished Bachelor Science of Nursing at Xavier Ateneo de Cagayan University. She has successful track in managing a team
Janet Bayron
Administrator
She was born and bought up, in his entire education life was carried out in the same place. She completed his Bachelor’s Degree at USM Kabacan with the course of Bachelor of Agricultural Genetics. She’s been started working in BPO industry for past 4 years, her experience includes all phases of operations, quality assurance, training, sales and project management. She has been awarded as a top seller of the month for 3 consecutive months and promoted as a TL specialist, including her special skills in handling program/operations, leadership, business strategy and implementation to exceed goals of all stakeholders with a consistent focus on process improvement.